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Helping New Yorkers apply for business licenses with ease

NYC Department of Consumer Affairs & Worker Protection — 2025

A case study on improving the application process for business licenses for the NYC Department of Consumer and Worker Protection.

DCWP Staff —

“As part of improving the user experience for the department's online portal, which allows the public to apply for or renew their licenses online.”

NYC DCWP preview 1
NYC DCWP preview 2
NYC DCWP preview 3
University of Alberta preview 1
University of Alberta preview 2
MET preview